Shipping policy

Shipping Policy

Last updated: [09-09-2026]

Thank you for shopping with Cobblon. We work with international fulfilment partners, so products may be shipped directly from facilities located outside your country.

Order Processing

Orders are normally processed within [1–5 business days] after payment is confirmed. Processing time is separate from shipping time.

Orders placed on weekends or public holidays will be processed on the next business day. During sales, holidays, or periods of high demand, processing may take longer.

International Shipping

We currently ship to [list countries/regions or “most countries worldwide”].

Estimated delivery times:

* United States: [7–20 business days]
* United Kingdom: [7–20 business days]
* Europe: [8–25 business days]
* Canada: [10–25 business days]
* Australia and New Zealand: [8–25 business days]
* Other international destinations: [10–35 business days]

These are estimates, not guaranteed delivery dates. Customs inspections, local postal delays, severe weather, public holidays, transportation disruptions, or other circumstances outside our reasonable control may affect delivery.

Shipping Charges

Shipping charges, where applicable, are calculated and displayed at checkout before payment. Promotional or free shipping offers may be subject to specific countries, order values, or products.

Customs Duties and Import Taxes

International orders may be subject to import duties, customs fees, VAT, or other local taxes imposed by the destination country.

Unless checkout clearly states that duties and taxes are included, these charges are not included in the product price or shipping fee and must be paid by the recipient. We do not control these charges and cannot predict their amount.

If a parcel is refused because customs charges were not paid, any refund will be handled according to our Refund Policy and may be reduced by return-shipping charges, customs fees, or other non-recoverable costs, where permitted by law.

Tracking

When tracking is available, you will receive a shipping-confirmation email containing your tracking number. Tracking information may take [3–7 business days] to update after dispatch.

Some international postal services provide limited tracking after the parcel enters the destination country.

Multiple Packages

Products may be supplied by different fulfilment partners. Therefore, items from the same order may arrive separately and at different times. You will not be charged additional shipping fees unless clearly stated during checkout.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please contact us at [support email address] immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If an order is returned or lost because of an incorrect address provided by the customer, additional shipping charges may apply before the order can be resent. Refunds, if available, will be handled according to our Refund Policy and applicable law.

Delayed Orders

If your order has not arrived within the estimated delivery period, please:

1. Review the tracking information.
2. Check that the shipping address is correct.
3. Contact your local postal or customs authority.
4. Contact us at [support email address] with your order number.

Please allow up to [45/60] calendar days from dispatch before a parcel is treated as potentially lost, unless local consumer law requires an earlier remedy.

Lost, Damaged, or Missing Parcels

If tracking shows no delivery and the parcel appears lost, contact us within [number] days after the maximum estimated delivery period.

If your order arrives damaged, incomplete, or incorrect, contact us within [number] days of delivery and provide:

* Your order number
* Clear photographs or video of the parcel and product
* A photograph of the shipping label
* A description of the problem

We will review the claim and provide an appropriate remedy under our Refund Policy and applicable consumer law.

If tracking shows that an order was delivered but you cannot locate it, check with household members, neighbours, the building reception, and the local carrier before contacting us.

Failed Delivery and Unclaimed Parcels

If delivery fails because no one was available, the carrier may leave instructions for redelivery or collection. Parcels that are not collected may be returned to the sender or disposed of by the carrier.

Additional shipping charges may apply if you request reshipment. Any refund will be assessed according to our Refund Policy and applicable law.

Order Changes and Cancellations

Orders can only be changed or cancelled before processing begins. Contact us as soon as possible at supportcobblon.gmail.com

Once an order has been processed or shipped, it cannot normally be cancelled or redirected. You may still have return or cancellation rights under the laws applicable to your purchase.

Restricted Locations and Products

Certain products cannot be delivered to some countries because of carrier restrictions, import regulations, or local laws. If we cannot fulfil your order, we will notify you and issue a refund for the affected item.

Contact Us

For shipping questions, contact:

Cobblon
Email: supportcobblon.gmail.com
Business address: [registered/contact address]
Order-support hours: within 24hr

Please include your full name and order number when contacting us.